Two phrases that destroyed American culture

I liked this rant, despite the profanity.
FYI, the two phrases are
“The customer is always right.”
“I don’t give respect freely. You have to earn my respect.”

http://www.violentacres.com/archives/59/two-phrases-that-destroyed-american-culture

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4 thoughts on “Two phrases that destroyed American culture

  1. I agree. Manners are important. People are naturally offended when people act in an unexpected way, and it’s important to have manners to reassure people and ease the tension when a tricky situation occurs.

  2. Personally, I think franchises are the main reason for this problem. Back when the head of a business was the guy running the oven/register/meter, he knew the worst that could happen if he didn’t put up with some asshole was he’d lose a customer. In fact, he could depend on getting rid of problem customers to save himself time donw the line.

    But now, managers and even owners must fear the wrath of their corporate HQ. If some customer is unhappy with being told he’s an ass, he can try to sue the deep pockets of the giant corporation that actually owns the place. And the corporation, in return for the manager syaing something that gives them trouble, will can the manager.

    I worked at an independently owned pizza delivery place for a few weeks back in my younger days. One day, I was taking an order, and the student ordering kept changing what he wanted, often without telling me, and began to become abusive when I couldn;t repeat the order correctly.

    seeing I was flustered, the owner took the phone. he asked what the problem was. I don’t know what the ex-customer said, but the owner confirmed the ex-customer’s name and phone number and then replied quickly “We don’t deliver to people who abuse my employees. Shut up, and never call here again. We don’t need you.”

    And as soon as he hung up, the phone rang again with a different customer. Nothing more ever came of it.

  3. “The customer is always right” is a good phrase though. And it’s accurate, but only when it is used correctly.

    A customer is not always in the right. They are not infallible. What that phrase accurately refers to is what products or services to offer. If you open up a pancake house in an area that dislikes pancakes, you’re not going to be successful. But if you hear people talking about how they wish they had a good bagel place, then opening up a bagel place will get you customers.

    Stores have to cater to the customer base, and offer something that the customers need or want (or think they need/want). It is in that way in which the customer is always right.

  4. Funny how things come back to the golden rule. ‘Do unto others…” I.e., treat everyone with the respect with which you would like to be treated.

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